DevOps

Establishing Cross-Disciplined Approach and Modernizing IT for Faster Quality Software Delivery.

What’s DevOps

DevOps is not a tool choice but represents a cultural metamorphosis that encourages greater collaboration between the silo teams – software development, IT operations and quality assurance teams, in an organization, which increases the organization’s ability to continuously build and deliver the software, at high velocity, with increased agility, reliability and first rate quality, in a cost-effective manner.

  • DevOps supports the use of Agile development
  • DevOps is fast and reliable, and makes work more efficient, nimbler, and less frustrating 
  • Enable IT alignment by aligning the roles of the development and operations teams and processes in the context of shared business objectives  
  • Improve collaboration between the development and IT operations teams
  • Increase the organization’s ability to swiftly build and deliver the higher quality software
  • Respond quickly to market and customer demands for an increased rate of production software releases

Today’s challenges that DevOps solves

  • IT Silos
  • No shared ownership
  • Slow deployments
  • Lack of insights in to their software development process
  • Existing organizational practices do not add true business value
  • Software is not delivered on time
  • Software development costs are high
  • Software quality does not meet the standards or business expectations
  • Difference in development and production environments
  • Lack of accountability and traceability of information assets
  • Fear of change
  • No environment management
  • Production downtime

End-state organizational capabilities

  • Automate and standardize process deliveries
  • Provide full visibility to software development process (Build, Test, Deploy)
  • Quickly understand the impact of changes required by shifts in business priorities
  • Develop trust between the development and operations teams
  • Efficiently share ideas and concepts with all stakeholders across the organization
  • Monitor and control the delivery process
  • Streamline environments
  • Encourage creation of just enough documentation to enable business continuity during disaster recovery (DR)

What it’s NOT

  • A product or a tool set or a specific role, or a person
  • A new hire or job title
  • An ITIL
  • Something only administrator can do
  • Something only developers can do

What it aims to do

  • Understand the work system in place within organization
  • Focus on bridging the gaps between the development and operations teams
  • Create short feedback loops to facilitate continuous improvement
  • Build culture that fosters continuous experimentation, taking risks and learn lessons from failures

Key Benefits of adopting DevOps

  • Improve quality of software or service
  • Increase speed of delivery process
  • Increased Productivity & Effectiveness
  • Increased Software Stability and Quality
  • Increased New software and services revenue
  • Reduce the potential risks of release to a great extent
  • Cost savings
  • Faster time to market
  • Faster recovery

TSI’s UNIQUE PRESPECTIVE

TSI DevOps offers a fully integrated, cross-disciplined approach to address the IT challenges in today’s environment and to accelerate the business agility with a robust continuous delivery model.

Clients choose us because of our established capabilities to transform their software delivery processes and drive business agility through continuous integration and continuous delivery of products & services in a cost-effective manner.

Our Key Differentiation:

Our differentiation comes from the fact that we have over 30+ years of experience in doing the Software Product Development and a strong base of technical and business expertise with over 20 years of experience to identify our customer’s specific needs and deliver the right solutions beyond expectations.

Fully Integrated Approach – We bring all the capabilities together – right combination of people process, and technology, and experience to speed-up the delivery process and best serve the customers with first-rate quality of service and improved operational efficiencies.

Deep Industry Experience – TSI has a strong base of technical experts with deep industry experience across the software delivery and release lifecycles, and on all the leading toolchain – open source and commercial tools (like Chef, Ansible, Puppet, Github, Jenkins, Capistrano, New Reclic, Logstash, AWS Elastic Container Service, HipChat, JIRA, ServiceNow) for automating the software delivery pipelines, software deployment, and testing.

Continuous Delivery Platform – We provide a centralized platform to facilitate the frequent releases of the software changes with high velocity and confidence.

Software Solutions – We support enterprises in the journey shift to high velocity business and be more agile.

Our DevOps capabilities span your entire software release and delivery lifecycle and can be used for different type of projects starting from small scale to large scale enterprise projects.

Our DevOps services help you adopt the best practices and transform the way you deploy quality software to your market.

TSI DevOps enables clients to scale up their business with:

DevOps Practice Advisory: We assess your current capability level, infrastructure, development and delivery pipeline, identify right processes and tools and provide a Roadmap definition for continuous delivery, and organizational change management.

Product Implementation and Customization: We assist in setting up the infrastructure tailored to your business needs, and automating your development and delivery pipeline with our robust ecosystem of open source and commercial tools.

On-going Support – We help you in the ongoing management and support of the health of your infrastructure and the continuous delivery and deployment pipelines with substantial innovation and DevOps experts guidance.

What is DevOps

DevOps is not a tool but a cross-disciplinary approach that advocates better communication and collaboration between the development and operations teams in an organization, to automate and establish standardized processes throughout all phases of software development and release life cycles, leveraging the right technology stack and tools, for delivering the product software and service at high-velocity. This delivery speed increases the organization’s ability to better serve their customers and to remain more competitive in business.

DevOps uses automation techniques to increase collaboration across development and operations, enabling faster, more predictable and more frequent deployments to market.

DevOps is not based on stringent methodologies and processes. It is based on professional principles that help the development and operations teams to collaborate inside IT organizations and break down the cultural silos between the teams. The key principles & practices of the DevOps follow the CALMS model as below.

DevOps create a culture that nurtures collaboration and transparency between both the development and operations teams, sharing of responsibilities between the team, respect towards each other, and bring about positive change in the entire working environment.

Challenges in today’s environment

IT organizations are struggling to deal with the changing IT and business landscapes and to run-the-business in today’s high-velocity business environment. Most of the organizations suffer this curse, and stereotypes that reflect this loathing abound. The conventional software development approaches are becoming ineffective to curb newer expectations and creates disconnect between the development, operations, and QA teams across the organization. This lead to a lots of work challenges on productivity, software quality, service quality, costs and efforts.

Some of the key challenges the IT teams face today are:

  • The Development and operations team have different key performance indicators (KPI). It leads to a disconnect between the teams where each team is interested only in their own success
  • Lack of shared ownership from the requirement definition till the product release
  • Lack of insights in to their software development process
  • Slow and long delivery processes with unpredictable delivery rate
  • Require high deployment effort on each test and production system
  • A high proportion of production incidents and outages are a result of human errors due to manual software release
  • Lack of Accountability and Traceability of information assets and uncertain information quality
  • Existing organizational practices do not add true business value
  • Software is not delivered on time
  • Software development costs are high
  • Software quality does not meet the standards or business expectations

The solution to overcome all these challenges is the DevOps practice. Adopting the DevOps will alleviate the friction between the development and operations teams, and create a more harmonious and effective workflow, align the business objectives more closely with the software development process, effectively manage the changes in business needs and monitor & control the delivery progress anytime, and allow for earlier problem detection. This helps the organizations to react quickly to changes in the business priorities and improve their business agility, thus enabling them to better serve the customers with less risks.

Key Benefits

End-state organizational competencies

  • Automate and standardize process deliveries
  • Provide full visibility to the software development process
  • Simplify the change management process
  • Quickly understand the impact of changes required by shifts in business priorities
  • Facilitate communication between the development and operations teams
  • Efficiently share ideas and concepts with all stakeholders across the organization
  • Monitor and control the delivery progress of the business needs anytime, anywhere
  • Streamline environments
  • Reduce the potential risks of release to a great extent (i.e. entry errors, Governance and Compliance)
  • Reduce the production incidents and outages with automation tools
  • Encourage creation of just enough documentation to enable business continuity during natural disasters

With the practices of DevOps principles, we can achieve a cohesive, seamless functioning of the development and operations teams to improve workflow processes, while remaining agile and innovative, and implement the continuous delivery to facilitate release of software on demand. DevOps adoption is beneficial for both the performance of the software development and operations activities, and for the performance of the quality assurance.  DevOps improves the operational efficiency of the teams by selecting and using the right technology stack and tooling at the right stage of the SDLC.

Technical Benefits

  • Continuous software delivery
  • Problems tend to be less complex
  • Resolution times are faster

Business Benefits

  • Increased Release Velocity
  • Early Defect Detection
  • Reduced deployment failures and rollbacks
  • Reduced time-to-recovery from natural disasters or unexpected events
  • Reduced development and operations cost
  • Increase organization’s ability to deliver software faster with higher quality, agility and reliability
  • More time available to add business value
  • Improved ability to research and innovate
  • Foster performance-oriented culture
  • Ensure infrastructure availability and uptime
  • Maintain the information assets under configuration control

How to go about

Everyone is doing DevOps to monitor and control software development, integration, QA, and release. Some do it knowingly and some unknowingly.  The question here is how well are you doing it and can you improve?

It is not enough to hire the DevOps experts and expect that all the problems will get solved. You need to adopt DevOps culture in your organization and create the cultural shift in the mindsets of the development, operations and QA teams to embrace the changes faster, and deliver the business value more often.  

If you want to do well or use this practice effectively for your business’s success and expansion in diverse verticals or streams, then you need to pay attention to the following factors.

  • Realize DevOps’ full potential and its scalability to expand in line with the growth of the business
  • Thoughtful leaders or business owners should engage in brainstorming and listing down the IT challenges faced
  • Select one or more process areas where you want to apply the DevOps principles
  • Choose tools that can automate repeatable or routine processes, including information sharing and task management
  • Understand that DevOps implementation will differ from one environment to another.

Only if we consider all of the above factors in implementing DevOps, DevOps can be effective and practical in any organization to accelerate the delivery process and best serve the customers with first-rate quality of service.

To keep pace of your business in today’s high-velocity environment, DevOps is worth the investment to transform not just the business but also the lives of the people involved to continuously deliver the higher quality software to customers and to execute it with great confidence and high speed. DevOps adoption require time and resources for set-up the infrastructure automation. If this investment is done with the right implementation partner with proper weighing of the cost, time and quality benefits, this is truly a worth investment for the future, which you won’t regret.

Our Offerings

TPF Software’s DevOps Service Offerings help the agile development teams and businesses to move at the speed of the digital transformation to keep pace with the evolving technology changes in today’s digital world, and speed up the software development and release life cycles and improve the software quality. 

With years of IT industry experience in delivering numerous development and support services and proven experience in DevOps practice implementation and customization to the specific needs of the customers, TPF Software leverages the expertise and skills to assess the current state of the organization, identify the maturity level in DevOps implementation, develop an DevOps adoption roadmap, develop the strategic approach, plan the practice implementation and customization and deliver the high-value solutions for customers.  

TPF Software’s Solutions optimize the release management process to support continuous integration and deployment in agile environments for speeding up the software delivery with less risks, and support both the strategic and operational characteristics of DevOps practice.

DEVOPS TOOLS

Based on the business need, we select the right technology stack and tools and use it at the right place i.e. phase of SDLC, to automate and monitor the work environments.

  • Infrastructure Automation: Chef, Ansible, Puppet
  • Source Control Management: Github
  • Test and Build Systems: Salano Labs, Jenkins, Gradle
  • Application Deployment Capistrano
  • Monitoring, Alerting and Trending: New Relic, PagerDuty, VictorOps, Sensu, xMatters, BlueMedora
  • Log Aggregation: PaperTrail, Logstash, Loggly, Logentries, Splunk, and SumoLogic
  • OrchestrationKubernetes, Apache Mesos, DC/OS, HashiCorp Atlas, Docket Swarm, AWS Elastic Container Service
  • Collaboration and Ticketing: Slack, HipChat, JIRA, ServiceNow

DevOps Advisory (TSI-ADV)

Best-fit for organizations who are new to DevOps methodology, not aware of their current maturity level to adopt the new process, and have no clear roadmap and strategy on how to reach their long-term destination to keep pace with the business agility.

TSI’s Advisory Service assess your capability for DevOps implementation and helps you to understand the existing IT challenges in your organization for fundamentally transforming the entire organization to align towards the mutual goal of quickly and consistently delivering the high-quality products and services.

Adopting DevOps practice in the organization is a journey and not a choice that an organization implement all at once for better execution. This journey start with the first step of identifying the current state of your organization, their business objectives and work culture, and ends with the final step of optimization of an intelligent DevOps strategy aligned to business objectives for faster delivery of high-quality software with minimal risks. This strategic approach will be developed to effectively plan and execute steps from People, Process and Technology perspectives to progressively transition from the current state to the desired (future) state, by benchmarking against the current state-of-the-art process and considering the organization’s unique requirements surrounding DevOps implementation.

Here are the three key stages of this practice implementation.

TSI advisory involves assessing the current state of organization, identifying the gaps in the DevOps implementation in terms of people, process and technology perspectives, and advise on the solution approach detailing the organizational changes to undergo a DevOps transformation for automating the infrastructure.

  • Conduct workshops to familiarize the DevOps fundamentals, and to understand the business goals, culture, and pain points in IT transformation
  • Maturity Level Assessment
  • Processes and Tools Assessment
  • Develop prioritized roadmap to achieve continuous delivery incrementally
  • Identity and develop business cases for DevOps practice implementation
  • Acquire deep expertise in the selection of right DevOps process and tools

Product Implementation and Customization (TSI-PIC)

Best-fit for organizations that want to automate infrastructure and implement continuous integration (CI)/Continuous Delivery for great customer service

TSI’s product implementation and customization service help you to implement the DevOps practice for your unique requirements and at your business pace, well-suited to your work environment in a cost-efficient manner. It brings in its deep expertise in people, process and technology and guides in selecting the right combination of talents (people), process model, technology stack, and toolset for right place – different phases of DevOps implementation, to ensure a smooth, continuous transition from the current state of business to the desired state of delivering high value services to customers with minimal risks.

Just like every organization is different, the DevOps product implementation is different for each organization and specific to their own business needs.

TSI conduct collaborative workshops with the organization to work together to tailor all aspects of the DevOps system to specific needs of the organization in terms of business priorities, people, processes and technology. We baseline your current state and then assess the maturity level to recommend a solution approach that will remove all the blockers in the DevOps journey. Our approach helps the customers to create and execute a tailored DevOps Implementation plan for enabling the organizational change focusing on the practical details that are essential for a successful DevOps transformation and gradually transition towards the multi-functional cross display team to manage the deliver great service to the customers with high business value.

In delivering a DevOps implementation, our proficiency and practical experience to implement DevOps capabilities will help you implement the right DevOps system in place for your organization to get the desired business outcomes on time and to surpass the customer expectations in the consumer landscape.

As an implementation partner, we follow these key elements for a successful DevOps implementation tailored to your organizational needs.

  • Manage DevOps Adoption
  • Implement and Customize DevOps practice for Infrastructure Automation
  • Infrastructure and Environment Provisioning
  • Tools Deployment
  • Continuous Integration, Continuous Delivery
  • Configuration Management
  • Orchestration, Monitoring and Analytics
  • Guide DevOps Journey and Adoption by DevOps Experts
  • Establish DevOps Center of Excellence  
  • Establish a DevOps process model for core teams

On-going Support

Best-fit for organizations that require the support for the implementation and are not keen on investing internally in building the expertise.

As an implementation partner, we provide ongoing maintenance & support for the infrastructure automation and CI/CD projects implemented for continuous innovation, improvement and delivery. We provide dedicated technical and customer support on all business days, Monday – Friday.

In the ongoing maintenance, TSI’s DevOps experts will proactively identify the issues and bottlenecks in the executed projects, perform the root cause analysis and offer expert guidance and training to resolve the issues and take corrective actions for better project execution in future.  

Key elements covered in this support service include:

  • Ongoing maintenance & Support for Infrastructure automation and CI/CD projects
  • Test Environment Support
  • Test Data Management
  • Tools Maintenance
  • Configuration Management
  • Orchestration, Monitoring and Alerting  
  • Guidance and Training by DevOps Experts
  • Reporting